Privacy Policy

When you request an estimate, book an appointment, or contact us, we collect what you enter: your name, email address, phone number, details about your vehicle and the damage, any photos you upload, and anything you write in a message. If you sign a repair authorization, we also collect the information and signature on that form.

We need this information to respond to you and to carry out the work you ask us to do.

Like most websites, ours records technical information when you visit: your IP address, browser and device type, the pages you view, and the address of the site or advertisement you arrived from.

If you reach us from an advertisement, the link carries campaign tags (for example the campaign name and a click identifier). We store these with your request so we know which advertising brought you to us. They are kept in your browser for 30 days.

To reply to your request and provide repair services; to send you confirmation of what you submitted; to keep records we are required to keep; to protect the site from spam and abuse; and to understand which advertising works.

We do not use your information to make automated decisions about you.

We advertise online, and we use measurement tools from the advertising platforms below to see which advertisements lead to real enquiries. These tools set cookies or similar identifiers in your browser and tell the platform when a visit turns into a submitted form.

• Google Ads and Google Analytics — page views, form submissions and clicks on our phone number.
• OpenAI / ChatGPT Ads measurement pixel — form submissions.

Please read this part carefully. The OpenAI measurement pixel has a feature called automatic advanced matching. When you submit a form, it can detect contact details you entered on the page — such as your email address and phone number — convert them into a scrambled form called a SHA-256 hash inside your browser, and send those hashed values to OpenAI along with the record of your submission. OpenAI uses them to match your enquiry to the advertisement you saw.

We want to be straightforward about two things. First, a hash is not the same as anonymous: the same email address always produces the same hash, so it can be used to recognise you across different websites. Second, this feature is controlled by OpenAI and cannot be switched off from our website’s code. If you would rather it did not happen, use the opt-out below, which stops these tools from loading at all.

We never send the contents of your message, your photos, your vehicle identification number, or links to your documents to any advertising platform.

We use service providers to run this website and to reach you: our website and database hosts, our email delivery provider, and a bot-protection service that checks the forms. They handle the information only to provide those services to us.

We do not sell your information for money. However, sharing identifiers with advertising platforms for measurement — including hashed contact details as described above — may count as “selling” or “sharing” personal information under some state privacy laws, including California’s. That is why the opt-out below exists.

We may also disclose information where the law requires it.

You can turn off advertising and measurement tools for this browser. When you do, those tools are not loaded and no conversion events are sent. Forms, email confirmations and everything else on the site keep working normally.

We also honor the Global Privacy Control signal automatically. If your browser or an extension sends it, you are already opted out here.

You can ask us what personal information we hold about you, ask for a copy, ask us to correct it, or ask us to delete it. Residents of California and several other states have these rights by law, along with the right to opt out of the sharing described above and the right not to be treated differently for exercising them.

To make a request, email info@pattersonautobody.com or call (845) 878-3456. We may need to verify your identity before we act, and we will respond within the time the law allows. Note that we may have to keep some records, such as repair and payment records, even after a deletion request.

We keep enquiries and repair records for as long as needed to serve you and to meet our legal, tax and insurance obligations, then delete them. Advertising identifiers stored in your browser expire within 30 days.

Information you submit is sent over an encrypted connection and stored with access controls. No method of transmission or storage is completely secure, so we cannot promise absolute security.

This website is meant for adults, and we do not knowingly collect information from children.

If we change this policy we will update the date at the top of this page.

Byron's Patterson Auto Body
2597 NY-22, Patterson, NY 12563
(845) 878-3456
info@pattersonautobody.com