Our Auto Body Shop’s certified technicians use OEM (Original Equipment Manufacturer) factory mandated tools and equipment to perform vehicle manufacturer approved repair processes
Drivers bring their vehicles to Patterson Auto Body with confidence knowing our team has the skills and equipment to return their vehicles to pre-accident condition.
Why Choose Patterson Auto Body?
You have the RIGHT under New York Law to have your vehicle repaired at the shop of YOUR choice. Don't let any Insurance Company steer any repair to a shop that cuts costs for the Insurer by using inferior parts or cutting corners thereby compromising the integrity of the repair process. Patterson Auto Body will repair your vehicle back to 100% pre-collision condition. YOU are OUR CUSTOMER not the INSURANCE COMPANY
We Are a Recognized Certified Collision Repair Facility For Major Car Manufacturers
Our up to date certifications ensure your vehicle is restored to pre collision condition by using original manufacturer's parts and factory tools.
Collision Repair Process
Patterson Auto Body strives to make the the process of your collision repair experience as easy as we can. Listed below are the required steps that make the collision repair process possible. Please understand when using an insurance company to pay for your repair, any necessary additional parts or labor must be inspected and pre-approved by them before continuing with your repair. We are in daily contact with your insurance company about these situations; however, this inspection process could cause delays from a few hours to several days, potentially extending the time of repair by this amount of time.
For your convenience this form can be received by fax, online, e-mail attachment or in person at our office. This allows Patterson Auto Body to begin the collision repair process by authorizing us to tow your vehicle to our shop, estimate the damage, and the perform a partial disassembly to uncover any hidden damage.
At this time an Authorization to Repair form needs to be signed. The estimate price will be an ESTIMATED total price that does not take into consideration any additional hidden damage or missed parts and labor uncovered during the disassembly process. This amount could differ from the amount of our current written estimate. To authorize your insurance company to send any additional payment directly to Patterson Auto Body, a Direction of Payment form must be signed. These forms allow us to legally represent the vehicle owner, and use our experience to negotiate with your insurance company to receive the corect settlement to repair your vehicle.
This one step avoids many miscommunications that are typical with collision repair. We also inspect the complete exterior of your vehicle pointing out any other non-requests. However if not possible, you can drop your vehicle off with our convenience store attendant 5AM to 10PM daily, or use our night drop box located to the left of the office door.
You or your insurance company will be immediately notified to review any additional costs.
Additional parts orders will be expedited in an attempt to meet the delivery date. If extensive additional damage is discovered or part issues that will extend repair time, you will be notified of an updated delivery date at this time.
Your vehicle is then vacuumed and washed, and a final inspection is performed by one of our supervisors.
b) Money Order
c) Insurance Check (properly endorsed)
d) Personal Check
e) Credit Card (up to $1000.00)
f) Certified Check
g) Bank Check.
Final paperwork for additional costs to be paid by your insurance company must be received prior to delivery and a signed Direction of Pay form must be on file.
Check the Status of Your Vehicle Repair
Hertz Car Rentals
Call and speak directly to Michelle Sblano for your rental car needs
Phone: (845) 878-3456
Hours of operation: Mon-Fri 9:00am-4:30pm
Accident Rental Rates: When your car is in the shop for repairs we offer Insurance/Body Shop and Dealership/Service Center replacement rental rates available at our location.
Hertz Rental Car Information.
We perform all of our auto glass replacement in house to assure the quality of the installation with approved materials that meet National Vehicle Safety Standards We use PPG Auto Glass - a nationwide supplier of auto glass for replacement glass that meets or exceeds the original manufacture's specifications.
BASF Glasurit paint mixing system that provides computerized paint color formulas for all domestic and imported vehicles. When needed on difficult or unknown colors, this system incorporates a computerized “eye” that when held on your vehicle's finish reproduces a paint color formula that is a guaranteed match to your vehicles color.